Frequently Asked Questions

Please make use of our Get-a-Quote page to get an obligation free quotation. We will get back to you as soon as possible. Otherwise, email us at inquiry@translationexpress.com.sg, if you have an attachment that is larger than 3MB. To speak with our consultant, dial +65 6327 8280.

Our charges are based on a per word basis of the source text. We offer competitive rates without compromising on quality. Prices start at SGD0.10 per word and vary according to language pair, subject area, turnaround time and volume. Our normal delivery for Best Value Package is 3-4 working days for documents less than 2000 words.

The translators we use are native speakers of the target languages who are trained to understand the specific industry requirements. Only natives who are based in their home countries are fully in touch with the slang, their usages and latest terminology development in the target country. Your translator will be specially chosen to ensure that your language requirements are met effectively and efficiently. With these experts working on the projects, you will be assured a high level of quality and accuracy.

A Notarized translation is a translation that is signed and dated by the translator in the presence of a notary public. Notarization indicates that the person signing the certification has provided the notary with identification. Some institutions may require notarized translation of academic records and credential. As such requirement differ from institutions to institutions, so do make sure you are fully informed of the notarization requirement.

Notarization will involve an extra charge to cover the notary's fee, the time and trouble for notarization, and shipment of the paper copy.

No. XCT is a job processing system. It handles job requests systematically to achieve fast delivery and simplicity. Your document will be translated by professional translators and proofread by editors to ensure accurate translation.

• Do you need certified translation of your certificates into English?
• Does your certificate fall within one of the categories? - Academic certificates, Birth certificates, Death certificates, Marriage certificates, Divorce certificates, Driving License.
• Is your certificate in one of the languages listed in the XCT Supported Languages List?
• If you have more than one certificate to be translated, are they all in the same language?
• Are the documents for use in Singapore only?

If your answer is YES for all the questions above, XCT is for you!

Contact our consultant to get a quotation for your special needs. Read "How do I get a quotation".

This will depend on various conditions. Firstly, your job and payment have to be made before 12pm (GMT +8) and the total number of certificates in one job is not more than 4. If the previous 2 conditions are fulfilled, you are guaranteed to receive the translated documents within the next working day for your approval. We will only proceed to certify the documents once your approval is received. Time taken to receive your approval will affect the time to deliver the complete certified and translated documents.

All XCT jobs will only be processed after payment is received.

Upon receipt of request and payment by customers between 9.00 am and 4.00 pm (GMT +8) on working days (Mondays to Fridays, except public holidays), we will send you a confirmation email within an hour.

If you fail to receive confirmation from us within an hour, please contact us immediately. For means to contact us, visit contact us page.

Full refund will be given when documents submitted do not fulfill the requirements of XCT and when a cancellation of job is carried out before a confirmation email is sent by us. No refund will be given for cancellation of jobs after a confirmation email has been sent by us.

You can collect the documents at our office (our address) during business hours. Alternatively, we can courier it to you at an additional cost.

You should expect to receive the final documents on the next working day or within 3 hours upon approving the translated document.

You should expect to receive certified copies of:

• source documents
• translations
• 1 certificate of accuracy

For more details, please read certified translation service.